Authorize.net CIM recognize a credit card which has not expired as expired

[alanwu]

I am using CIM for processing transactions. Recently I have experienced a problem:

Some user has entered correct credit card info as well as valid (not expired) credit card expiration info. But the transaction couldn't go through, and I get error respond said "The credit card has expired." and the error code is "E00027". Payment status is "error". I have used the correct format for credit card expiration date which is "YYYY-MM".

On the other hand, the transaction did go through directly on Authorize.Net merchant control panel (not through a website).

Has anyone experienced similar problems?

[Joy]

Hi,

I suggest that you contact Customer Support at 877-447-3938. They can give you specific details about your account and pull up your merchant interface and verify if this particular profile in question is expired or not.

Thanks,
Joy