Authorize.net Payment Not Going Through - Woocommerce 2.4.10

[revivemedia]

Prior to launching https://gsgelato.com, the site was in development - during development a payment was tested and the order was successful. Since launching the site by pointing nameservers, the payments have stopped going through to Authorize.net. I have reset transaction keys and placed multiple test orders. I've contacted Auth.net to see if there's an error on there end and they do not see one and believe the payment should be successful. I have a relay response set (the payment still does not go through when this page is set to a thank you page). What other solutions are available to make sure these payments go through to Auth.net.

The Woocommerce plugin I am using is Authorize.Net DPM.

[RichardH]

 Hello @revivemedia

When the payment does not go through, is there an error message displayed and can you share that with us?  We may also need your server IP address as well.  You can use the contact us form if you prefer not to post publicly.

Richard

[revivemedia]

@RichardH

There isn't an error message that appears. :\ When on the phone with Auth.net, he said he wasn't getting an error and if there's an error, I should be getting a 13 or something and I'm not.

[RichardH]

Have you been in touch with the Woocommerce or the plugin developer you are using?  Perhaps they can help provide better information to help you further.

Richard

[revivemedia]

@RichardH

I have a support ticket open with them as well.

[RaynorC1emen7]

Error 13 The merchant Login ID is invalid or the account is inactive.  

http://developer.authorize.net/api/reference/responseCodes.html?code=13

are you sure it using the production url?

[Joy]

Hi revivemedia,

We can't even begin to guess at what is happening here without knowing what the user is experiencing when this occurs. Even with that, it will be difficult or impossible to give any clear advice without knowing the response being returned from Authorize.Net.

Thanks,

Joy

[revivemedia]

@Joy

Once the customer fills out their card information, this is the screen they are sent to, which is my relay response page.

http://i.imgur.com/zexfUXF.png

[revivemedia]

@RaynorC1emen7

Prior to launch, a payment went through. After the launch, no changes to the plugin were made for payment. I'm not sure why a payment would go through prior to changing nameservers but since it was launch the payments are no longer being sent to Auth.net.

[Lilith]

Since this occurs after changing nameservers, could you access the web server and perform a dig or nslookup on the domain you're attempting to connect to, please?

I'm presuming you're still connecting to test.authorize.net since you didn't indicate switching to secure.authorize.net or secure2.authorize.net for live processing.