CIM SOAP API returning a 550 error on sandbox and production

[jaearess]

We're currently experiencing a complete failure of the SOAP API, which we use to create CIM profiles using the authorizesauce Python library.

It was working as of 10:45 a.m. central time this morning (April 18th.) It suddenly started failing at some point afterwards. Both our production and sandbox accounts simply return a 550 error with no other information when we attempt to create a CIM profile. We are able to, e.g., charge existing profiles, however.

Is there an issue with the SOAP API currently?

[RichardH]

Hello @jaearess

I've escalated your report.  You should also contact customer support and open a case with them as well.

Richard

[jaearess]

Thank you. We have contacted support already.

[Kent]

We're experiencing the same with both AuthorizeSauce and our ERP system which also uses the SOAP API.

[bilderbach]

same for us using soap!

Thanks for this post, been chasing this down all day!

[Anurag]

Hi All, 

Can you provide more details on the errors  being receieved ?

If you have any error logs or error messages please provide in the post  along with if you are using any SDKs or direct integration with SOAP . 

Thanks

[jaearess]

The only error message we receive is "Unknown" when using the sandbox. In production, there's no error message at all. In both cases, the error code is 550.

We're using the authorizesauce Python library, which uses the Suds SOAP client Python library internally.

[jaearess]

As additional information, there's been an issue opened on the authorizesauce Github: https://github.com/drewisme/authorizesauce/issues/48

That includes code that reproduces the error.

[Anurag]

Is this issue only reported via the authorizesauce integration ?  or have we seen this through other integrations also ?

Also I am seeing this repo hasnt been updated from May , 2016 . 

Our internal tests with SOAP dont seem to be showing any issues . 

I will suggest to use our Authorize.Net SDKs if possible going forward . 

https://github.com/AuthorizeNet/sdk-python

https://github.com/AuthorizeNet/sample-code-python 

[bilderbach]

Only using in production.

Can see 2 payments went through this morning around 6am pst and nothing since, all are failing as soon as it tries to manage profile.

PaymentProcessingProfileMaintenence Failed  [Exception Occured, The request failed with HTTP status 550; .]

Talked to support twice today and said no issues reported...just submitted case and referenced this thread.

Case Number: 05001634

Thanks!

-R