CIM auth_only transaction

[jleow]

Hi folks,

My company integrated CIM into our system. When an order was submitted we create the customer profile with authorize.net using livemode validation to make sure the card was valid. The customer profile was stored on the system for later use since we don't charge the customer immediately after the order submitted.

Here's the problem even the auth_only transaction did not return any error when the profile was created the card could still be declined later on when the system try to charge it. Coul anyone please explain this to me?

If this is nothing we can do our end, should we just remove the auth_only transaction by changing the validation mode to testmode? Do we get charge 1 cent for the auth_only transaction?

Thank you.

[RaynorC1emen7 · Accepted solution]

What was the reason code for the declined?

Yes if you don't want to validate the card before saving you can change validation mode to testmode.

and yes the auth_only(validation mode livemode) do charge you a transaction fee.

[jleow]

Received code 2, This transaction has been declined.
According to this page http://developer.authorize.net/tools/errorgenerationguide/ this is just a general bank decline but I think it could be caused by the $0 auth_only transaction.

[RaynorC1emen7]

Are you getting the declined on the $0 auth_only transaction or your real transaction with >$0 amount?

[jleow]

Real transaction. We do a $0 Auth only transaction, if it returns with error we will ask customer to update their credit card information. However we still got the real transaction that having amount > $0 even the Auth only transaction was success earlier.

[RaynorC1emen7]

Are you passing all the same info, CCV, address(both billing and shipping), etc?

All customer having issue? For the real transaction it is for a few thousands? a few cents?

[jleow]

Not all of them but like 30% of the total orders. We charge the order using the same profile id that created before when the $0 Auth only transaction was performed.

The amount we charge range from $150 to $650 something. 

[RichardH]

Hello @jleow

When you receive a Response Reason Code 2, it is from the issuing bank for the cardholder who has declined the transaction.

Richard