Hi,
We are using authnet php sdk for creating customer profiles and using code similar to what is mentioned in doc/CIM.markdown file. In live site, whenever user signed up in site by giving card details, following error is thrown
Authorize.net CIM Error: Error Message: The record cannot be found. E00040
Authorize.net CIM Error: Error Message: The 'AnetApi/xml/v1/schema/AnetApiSchema.xsd:customerProfileId' element is invalid - The value '' is invalid according to its datatype 'AnetApi/xml/v1/schema/AnetApiSchema.xsd:numericString' - The Pattern constraint failed. E00003
We didn't face this error in sandbox account and it occurs only in live account. Please advise on possible reason for this error and how to fix this.
Solved! Go to Solution.
09-08-2016 04:31 AM
09-16-2016 09:20 AM
Hello @ganesangopal
Could you clarify if you're getting this error when you create profiles, or if you attempt to use a profile for a transaction shortly after it was created?
Richard
09-08-2016 08:53 AM
09-08-2016 11:53 AM - edited 09-08-2016 11:56 AM
@ganesangopal I'm going to escalate this and see what additional information they need to assist.
Richard
09-08-2016 11:59 AM
09-08-2016 12:01 PM
FYI I am also getting the same error on one of my sites today as well. Only when trying to create new CIM profiles and only in production mode, sandbox is fine.
Let me know if you need me to provide any additional information.
09-08-2016 12:07 PM
Please use the contact us form and provide your API Login and if possible some sample profile ids to investigate further.
Could you also please provide a sample request and response with any sensitive information removed.
Richard
09-08-2016 01:46 PM - edited 09-08-2016 01:57 PM
Hello,
We believe we have found and fixed this issue. Please confirm that you are no longer experiencing E00040 errors when creating customer profiles.
Richard
09-08-2016 04:24 PM
09-16-2016 09:20 AM