CIM hosted form can't save CC -- transaction has been declined

[jpcooney406]

Developed application using CIM hosted form and everything works fine when testing against the sandbox account. However, when I try to use the actual account api and transaction key I get an error when saving CC in the "Add a new Payment Method" form. Error is Transaction has been declined. Tried using different CC's. This is a new authorize.net account. Is there something else that needs to be done before we can process transactions?

[RaynorC1emen7]

Is CIM enabled on the production account?

Where you able to add the same payment profile thru the http://secure.authorize.net merchant account interface?

[jpcooney406]

Thanks RaynorC1emen7 for the suggestions. Yes CIM is enabled. I got the following error when I tried to add the payment profile directly in the merchant account interface: Transaction Status: General Error (Request rejected by FDC omaha - Invalid merchant number) Does this mean the authorize account is not connected to a valid merchant bank account?

[RaynorC1emen7]

Sound like the something on the merchant account wasn't setup correctly. Contact the support line.