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Patment getting declined
I have set up integration from salesforce to authorize.net. All transactions go through as expected but Visa. All visa payments are getting declined. It says
Declined (Card declined by issuer - Contact card issuer to determine reason.) |
But the payment is processed when I start the transaction from auth.net portal, it works. Not sure why is this not working using api and why only visa cards. If this had been one customer, it might have been bank issue but all visa customers can not be bank issue. Any guidance is appreciated
โ12-10-2024 04:30 AM
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This issue with Visa card payments sounds tricky, especially since the transactions work fine from the Authorize.net portal but not through your Salesforce API integration. Itโs worth checking if there are discrepancies between the API setup and how transactions are processed through the portal. For instance, make sure all required fields, like billing address, CVV, and Visa-specific security protocols, are correctly included in the API requests.
Also, review your fraud detection settings. Sometimes, transactions can be flagged as high risk due to AVS mismatches or other minor discrepancies, which could explain why Visa is being declined. It might also help to check the transaction type and verify that nothing in the API calls is triggering issues, like incorrect merchant codes or transaction flags.
Since this is affecting all Visa transactions, it seems like a configuration issue rather than individual banks rejecting payments. You might want to compare your live environment setup with the sandbox and reach out to Authorize.net support for detailed logs or guidance. They could help pinpoint whether additional settings or permissions for Visa are needed on the API level.
โ12-11-2024 02:44 AM
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The issue appears to be related to the API configuration in Salesforce when processing Visa payments through Authorize.Net. Since transactions work fine when initiated directly from the Authorize.Net portal, it suggests a specific problem with how Visa transactions are handled via the API. Start by verifying that the correct API credentials and transaction type (e.g., AuthCaptureTransaction) are being used. Double-check if Visa is properly enabled in your payment gateway settings and ensure there are no restrictions or filters applied. Additionally, Visa cards may fail due to Address Verification System (AVS) mismatches, so confirm that AVS settings align with API requirements. Review detailed API logs to identify any specific error codes related to Visa transactions site. If the issue persists, contacting Authorize.Net support for further investigation into Visa-related API behavior would be the next step.
โ12-11-2024 07:49 AM