- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi there,
We've got a CP implementation, but some of our customers are reporting that their bank is treating some of their transactions as CNP (i.e., it appears that the CC number has been keyed, rather than swiped), and hence charging higher fees.
Why would this be?
Cheers,
Dan.
Solved! Go to Solution.
โ12-10-2013 12:53 PM - edited โ12-10-2013 12:54 PM
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello danw,
I believe your answer is on page 29 of the Card Present documentation:
If neither Track 1 nor Track 2 data is submitted, but x_card_num and x_exp_date are submitted, the Card Present transaction rate mightbe downgraded.
Richard
โ12-23-2013 04:35 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My best guess is that your software is submitting data to us in the incorrect way. You'll want to make sure that it is sending the track data to us unmodified.
โ12-13-2013 11:32 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Joy,
Thanks - we're always posting Track data.
Could it ever be the case that track data obtained by swipe would be received by Authorize.Net as a CNP and/or 'Customer Present - Key Entry', or would this only occur if someone had actually manually keyed the card info?
Cheers,
Dan.
โ12-15-2013 12:28 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Bump!
โ12-23-2013 01:22 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello danw,
I believe your answer is on page 29 of the Card Present documentation:
If neither Track 1 nor Track 2 data is submitted, but x_card_num and x_exp_date are submitted, the Card Present transaction rate mightbe downgraded.
Richard
โ12-23-2013 04:35 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Great - thank you!
I must have overlooked that.
Cheers,
Dan.
โ12-23-2013 05:23 PM