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Checking for charges before charge or capture

We keep running into problems where customers have been charged more than once. Is there a way to check against the system to see if a customer has been charged first in order to try to avoid duplicate transactions? It appears to be happening with preauthorized customers as well when running the Capture operation.

 

Thanks

pootie
Member
1 REPLY 1

Hello @pootie 
Can you provide more details so we may assist?  
For example, are you using payment module you purchased that integrates with Authorize.Net?  Or is this a custom payment integration?
Richard

 

RichardH
Administrator Administrator
Administrator