Checking for charges before charge or capture

[pootie]

We keep running into problems where customers have been charged more than once. Is there a way to check against the system to see if a customer has been charged first in order to try to avoid duplicate transactions? It appears to be happening with preauthorized customers as well when running the Capture operation.

Thanks

[RichardH]

Hello @pootie 

Can you provide more details so we may assist?  

For example, are you using payment module you purchased that integrates with Authorize.Net?  Or is this a custom payment integration?

Richard