Hello:
We have implemented SIM and was working most of the time in test. (although recently it started showing this issue).
Just now we tried with our merchant account by charging a $1.00 transaction.
On our application the response code is 3, and the reasonCode is 19 the Merchant accout shows, the card has been charged.
What is the cause for this ? Our app waits for the response and then proceeds.
The wierd thing is that the customer was charged on his card, but we are unable to deliver the items...
Customers start blaiming us for this ...
Please respond OR tell me any ways to contact you guys to resolve this issue....
Here is how the app check the response status (JAVA Application)
net.authorize.sim.Result result = net.authorize.sim.Result.createResult(apiLoginId,
MD5HashKey, parameterMap);
StringBuffer payString = new StringBuffer();
if (result != null) {
if(result.isApproved()) {
payString.append("&paySvcRespStatus=approved");
payString.append("&paySvcTxnId=").append(result.getResponseMap().get(
ResponseField.TRANSACTION_ID.getFieldName()));
} else if (result.isDeclined()) {
payString.append("&paySvcRespStatus=declined");
} else if (result.isError()) {
payString.append("&paySvcRespStatus=error");
} else if(result.isReview()) {
payString.append("&paySvcRespStatus=review");
} else {
payString.append("&paySvcRespStatus=unknown");
}
payString.append("&paySvcRespCode=");
payString.append(result.getResponseCode().getCode());
payString.append("&paySvcRespReasonCode=");
payString.append(result.getReasonResponseCode().getResponseReasonCode());
payString.append("&paySvcReasonText=");
payString.append(result.getResponseMap().get(
ResponseField.RESPONSE_REASON_TEXT.getFieldName()));
}
log.info("Payment Response from AUTHORIZE.NET: "+payString.toString());
