E00027 2,1,2,This transaction has been declined

[HyperXAI123]

Works fine on the testMode but does not want to work on liveMode. Help, plz, what's the problem?

Request:

<?xml version="1.0" encoding="utf-8"?>
<createCustomerProfileRequest xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd">
    <merchantAuthentication>
    <name>**</name>
    <transactionKey>**</transactionKey>
    </merchantAuthentication>
    <profile>
    <merchantCustomerId>111111</merchantCustomerId>
    <email>32672683@mail.ru</email>
    <paymentProfiles>
        <billTo>
        <firstName>Sergey</firstName>
        <lastName>Miroshnikov</lastName>
        <company>home</company>
        <address>aaaaa aaa</address>
        <city>New York</city>
        <zip>1111</zip>
        <country>United States</country>
        <phoneNumber>000-00-00</phoneNumber>
        </billTo>
        <payment>
        <creditCard>
            <cardNumber>************5919</cardNumber>
            <expirationDate>2013-11</expirationDate>
            <cardCode>***</cardCode>
        </creditCard>
        </payment>
    </paymentProfiles>
    </profile>
    <validationMode>liveMode</validationMode>
</createCustomerProfileRequest>

Answer:

object(SimpleXMLElement)#198 (4) {
  ["messages"]=>
  object(SimpleXMLElement)#200 (2) {
    ["resultCode"]=>
    string(5) "Error"
    ["message"]=>
    object(SimpleXMLElement)#202 (2) {
      ["code"]=>
      string(6) "E00027"
      ["text"]=>
      string(35) "This transaction has been declined."
    }
  }
  ["customerPaymentProfileIdList"]=>
  object(SimpleXMLElement)#177 (0) {
  }
  ["customerShippingAddressIdList"]=>
  object(SimpleXMLElement)#199 (0) {
  }
  ["validationDirectResponseList"]=>
  object(SimpleXMLElement)#201 (1) {
    ["string"]=>
    string(383) "2,1,2,This transaction has been declined.,,S,4604666363,none,Test transaction for ValidateCustomerPaymentProfile.,0.00,CC,auth_only,11111111111111111-4,Sergey,Miroshnikov,home,aaaaaaaa,New York,,1111,United States,000-00-00,,32672683@mail.ru,none,none,none,none,none,none,none,none,0.00,0.00,0.00,FALSE,none,B4BC638117B0355279326AB214CDC2CD,P,,,,,,,,,,,,XXXX5919,Visa,,,,,,,,,,,,,,,,"
  }
}

[RaynorC1emen7 · Accepted solution]

It this a production account? Do you have the AVS settings on and what it is?

[HyperXAI123 · Accepted solution]

Yes, it`s a product account, but I don`t have access to it. What should I put in AVS settings?

[RaynorC1emen7]

2,1,2 I think it decline by the customer CC issuing bank. Probably will need to contact authorize.net and give them the transactionID and see if there is more detail on why it is decline.

[HyperXAI123]