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Handling Failed Transaction Response

Hi All,


We've encountered a rare, but occassional issue where an AIM transaction is submitted and a failed response is received from (ex. timeout, 500 error, etc) instead of the typical transaction response.

When a failed transaction occurrs the end user generally retrys the transaction, meanwhile the first transaction was successful, resulting in a double charge.


My question: is there a way to query by order/invoice number submitted to confirm the transaction response?


When this issue occurs, our goal would be to requery to confirm the status transaction originally submitted instead of returning a failed transaction (which ends with the user retrying and subsquently transaction is double charged).

Thank you in advance for your help!


Hi @mrleahy,


Unfortunately, there's no current way to do what you describe, but I can definitely see the usefulness in such a scenario.


I'd encourage you to post this onto our Ideas Forum where others can take a look, contribute feedback, and vote for new features.

All Star