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Hosted Payment Form - Not able to add a new payment profile

I have been successfully using the hosted payment form for quite some time now.  Lately a few of my customers have stated they cannot save a a new payment method when submitting their payments.  The payment does succeed and they have checked the checkbox to do so but the response contains the following error:

"createPaymentProfileResponse":{"message":"A duplicate of the customer profile, customer payment profile, or customer address was already submitted.","success":"false"}

I have pulled the customer's profile and do not see any payment profiles associated to that profileId.  Why would I get this error?

lark0805
Member
1 REPLY 1

interesting post

ivan234
New Member