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How do I get Auth.net support to respond? Total radio silence.
I've submitted 2 different tickets to Authorize.net customer support, and I've received no reply at all. I have a customer that's been unable to use their account for over a week, and I can't get anyone at Auth.net to respond to my inquiry. Is there a magic incantation to get a response to my support ticket? Phone support was not helpful.
โ06-16-2016 10:14 AM
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Hello @AllyN
I would recommend calling customer support and ask for escalation of your issue to a support specialist.
If you're able to duplicate the problem in the sandbox, we can assist you here in the community or use the contact us form for developer support.
Richard
โ06-16-2016 10:45 AM