Issue with Merchant Email Receipt when x_description field used

[MRussell]

I've got the processing working pretty well at the moment with an ASP.net MVC3 website, posting transactions using the SIM method.

However, this morning I decided to go ahead and add a description to my transactions, using the x_description field.  That works fine, and shows up on the transaction, but the automated email I get back doesn't display the 'ORDER INFORMATION' section properly when I use that field.

For example, an email receipt with description field NOT used:

========= ORDER INFORMATION =========

Invoice :

Description :

Amount : 1875.00 (USD)

Payment Method : American Express

Type : Authorization and Capture

Now, here is that same section of an email receipt when using the description field

========= ORDER INFORMATION =========

Invoice :

Description : Conference Registration #1340 Amount : 1875.00 (USD) Payment Method : Visa Type : Authorization and Capture

As you can see, the line breaks were removed when the description was added; I tried a few different times, same result each time.

Is this something I can configure to put the line breaks back in, or what do I need to do to fix this?  I know it's just a display issue, but will be a headache for me once our accounting people start getting these emails and asking me to fix it.

[Trevor]

It looks like this is a result of the pound characther (#) being included in the description.  I'll report this to our developers to look into the cause, but for the moment you can avoid the issue by simply removing that character.

[kgar]

I'm having a similar issue without the # symbol (email pasted below). Can you take a look and see if there are any invalid characters in my test receipt?

------------------------------

Subject: Merchant Email Receipt

**Please DO NOT REPLY to this message. E-mail developer@authorize.net if you have any questions.

========= SECURITY STATEMENT ==========

It is not recommended that you ship product(s) or otherwise grant services relying solely upon this e-mail receipt.

========= GENERAL INFORMATION =========

Merchant : Merchant Name (366278)

Date/Time : 18-Jul-2013 10:06:04 PDT

========= ORDER INFORMATION =========

Invoice :

Description : APP Application Fee

Amount : 125.00 (USD)

Payment Method : American Express

Type : Authorization and Capture

============== RESULTS ==============

Response : This transaction has been approved.

Authorization Code : 3C0YU9

Transaction ID : 2195833092

Address Verification : Street Address: Match -- First 5 Digits of Zip: Match

==== CUSTOMER BILLING INFORMATION ===

Customer ID : 29796

First Name : Test

Last Name : User

Company : Child & Family Guidance Center Address : 6851 Lennox Avenue City : Van Nuys State/Province : CA Zip/Postal Code : 91405 Country : N/A Phone : 818-887-0967 Fax : N/A E-Mail : test@test.com

==== CUSTOMER SHIPPING INFORMATION ===

First Name : Test

Last Name : User

Company : Child & Family Guidance Center Address : 6851 Lennox Avenue City : Van Nuys State/Province : CA Zip/Postal Code : 91405 Country : N/A

======= ADDITIONAL INFORMATION ======

Tax : 0.00

Duty : 0.00

Freight : 0.00

Tax Exempt : No

PO Number : N/A

[Joy]

Hi,

The email example that you provided appears to be complete. Can you clarify what issue you are experiencing?

Thanks,

Joy

[rpenn]

You need to use the orderType object to set the Description. Code snippet below.

var ord = new orderType
{
description = "xxxxxx",
};

And then in the transactionRequestType object set the order setting to your orderType obj (ord).

var transactionRequest = new transactionRequestType
{
transactionType = transactionTypeEnum.authCaptureTransaction.ToString(), // charge the card

amount = total_amount,
payment = paymentType,
billTo = billingAddress,
lineItems = lineItems,
customer = customerInfo,
order = ord,
};

Once the request is processed receipts and Invoices from Auth.Net will show your description in the Description field instead of the default description of "Goods or Services".

Rick