- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Issues with CyberSource Payment Logs Not Syncing Properly with SmartFox Order System
ome payments are logged in CyberSource but do not appear in SmartFox: We can see that certain payments were successfully processed in CyberSource, but they are not reflected in our SmartFox order system, and the corresponding order does not appear in the list. that happen only some of the order's not all order's
I would greatly appreciate any advice or guidance on how to troubleshoot and resolve this issue. If anyone has encountered similar problems or knows of any potential solutions, please share your experience.
Thank you!
โ12-12-2024 11:48 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Issues with CyberSource payment logs not syncing properly with the SmartFox Order System can disrupt transaction tracking and order management. This can happen due to API integration errors, mismatched data formats, or network connectivity problems. To resolve the issue, ensure that the CyberSource API settings are configured correctly and that there are no data transfer delays. Itโs also crucial to check for any system updates or patches from both CyberSource and SmartFox. Regular monitoring and troubleshooting, along with ensuring proper error handling and data validation, will help improve sync reliability and maintain smooth payment processing within the order system.
โ12-18-2024 01:41 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you for your feedback. It appears that some staging URLs were crawled, allowing customers to access the staging site and place orders. While this issue has been addressed and resolved, we are still encountering occasional errors with certain orders, particularly for Apple products. some of the order having some issue like product entry drop in missing item instead of order list
โ12-26-2024 11:07 PM