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Public Client Key is Missing

Hi Support,
I am Husnain Afzal from ChargeAutmation Dev Team. ChargeAutmation is a Guest experience software for hotels & vacation rentals. So one of  Our Client "PMI Curacao" is having some issues with transactions and they have also set the public client key on but during the transaction the Add card terminal did not load due to the public client key being null. Please look into why this user's public client is missing. The details are as follows

Gateway ID: cxpay_cw_pmicuracao

Thank you,