Hello,
I am a software engineer for a division of cox automotive. Our application was impacted due to todays CIM outage
https://status.authorize.net/incidents/gzz49l7rx8c2
We would like to be notified of high level root cause for this outage if and when a RCA is held on your side.
Also it would be very helpful to have a Tier 2 tech support contact for these types of outages. It is very difficult to work through the merchant support during these types of events.
I can be contacted directly via the email address in my account profile.
Thanks in advance for your assitance
Jacob Holmes
