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Refund fail entry not displayed at Merchant Account
Hi,
We are working on refund process and it's working fine.
We have query for refund failure process. When refund process has been failed it's entry was not displayed in merchant account. Is authorize.net not displayed refund failure entry in Merchant account?
I have checked in all way but not displayed refund failure entry.
Please let me know.
Thank you.
โ12-30-2019 11:29 PM
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Hi testing,
I'm not sure I follow your question entirely, however the only time a record of a transaction is recorded within an account is when a Transaction ID is generated. If a linked refund fails, a transaction is not generated thus a Transaction ID is not generated.
If a new Transaction ID is generated and returned in the transaction response, it will be found in UI and reporting API.
Regards,
Elaine
โ01-02-2020 10:28 AM

