Is anybody else getting errors? CIM payments are failing with "[E00001] An error occurred during processing. Please try again." Also can't log in to the merchant interface.
I'm in the phone queue for support, but appears a long wait.
Solved! Go to Solution.
08-19-2014 09:42 AM
The issue has been resolved. Transactions should now be processing normally and you should be able to access the Merchant Interface.
Please re-attempt any transactions that did not go through and contact support with any questions. Again, we apologize for the issue.
Richard
08-19-2014 12:23 PM
We are aware of an issue that is currently affecting access to the Merchant Interface/transaction processing for some merchants. We are working to resolve the issue as quickly as possible and apologize for any inconvenience.
I'd recommend subscribing to this topic so that you'll be alerted via email if there are updates. To subscribe, click Topic Options at the top of this thread and then select Subscribe. You'll then receive an email once anyone replies to your post.
Thanks,
Richard
08-19-2014 09:49 AM
+1
08-19-2014 09:59 AM
All our transactions are failing. I cannot login to our account to use the customer support chat service!
On hold on the customer service line.
08-19-2014 09:59 AM
Looks like it is back up for us. Was down between 11:28 and 12:08. I finally hung up on the phone support, never got through.
EDIT: Spoke too soon. We had one go through, but failing again with a different message.
08-19-2014 10:10 AM - edited 08-19-2014 10:12 AM
We're still down. :-) ETA?
08-19-2014 10:13 AM
Looks like I haven't been able to take transactions for 3 hours.
08-19-2014 10:39 AM
Ok, it looks like we are back up at 12:48. For real this time.
08-19-2014 10:49 AM
We've been back online since 13:44 EDT
08-19-2014 11:08 AM
We are back online mak'in da money!
08-19-2014 11:08 AM