For one of my customer, around 15 payments moved to in review status on 9th dec 2025, due to the immediate charge card transactions followed by authorize card transaction(time gap is less than a sec) are failed due to error code '<errorCode>16</errorCode><errorText>The transaction cannot be found.</errorText>' even the authorize transaction id passed as reference transaction id properly. We found all these payments related to Visa, Master Card types and saved card payments mostly.
Below are other charge transaction response details <responseCode>3</responseCode>, <transId>0</transId>.
Please let us know the root cause of this error ASAP to assist my customers.
