Today we started seeing isssues with transactions not going to settled status. This used to happen every 10 minutes for both credit and paypal transactions.
In addition, when logging to sandbox gateway, we not able to see or search transactions. This issue started yesterday.
Is there some know issues in sandbox? Please advise. Thank you!
Solved! Go to Solution.
06-25-2018 01:52 PM
Awesome! Yes, just confimed as well, all transaction settle now in sandbox as excpected.
Thank you again!
06-29-2018 06:33 AM
Hi anowogrodzki,
Thank you for reporting this. We are currently looking into this. I will update you here once settlement simulation has been resolved.
Thank you,
Elaine
06-26-2018 02:59 PM
Hello,
Is there an ETA on a resolution for this issue?
Thank you!
06-28-2018 11:22 AM
This issue has just been resolved and I have confirmed within my own Sandbox account that my pending transactions have settled. There is still a queue so it may take a few minutes for you to see yours clear out, but it should be cleared shortly.
We do apologize for the inconvenience and appreciate your patience while we investigated this event.
Thank you,
Elaine
06-28-2018 12:25 PM
Awesome! Yes, just confimed as well, all transaction settle now in sandbox as excpected.
Thank you again!
06-29-2018 06:33 AM