URGENT. Please respond if you know anything about this issue

[TK]

I have a real issue with this. A few minutes ago I was able to create a new customer record using the CIM API (developer account) without any issue. Now I am trying to create a new customer record (with all information being different). I am using the same VISA test account 4111111111111111 with the same expiration date but that should not matter. I tried using the other test visa numbers (that are 13 digits only) but of course they do not work.

What am I doing wrong here?

Thanks!

[Michelle]

Hey TK,

If you check out page 114 of the CIM guide, there's a section on duplicate profile verification that lists the fields that cannot be duplicated for each call. Card number is one of them. So if you're using a card that has already been used, then the gateway will return an error as you're seeing. You'll want to use the other test credit cards in addition to the Visa one for your testing.

Thanks,

Michelle

Developer Community Manager