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Void vs Refund

How do we know when a transaction needs to be refunded rather than voided?

 

Is there a way to tell if the transaction has already been processed by the bank and a refund is required instead of just a void without attempting to void and being notified that way?

Devin
Contributor
1 ACCEPTED SOLUTION

Accepted Solutions

Hello @Devin

 

If you perform a getTransactionDetails and the status is unsettled, then you must use a Void which cancels the entire transaction.  If it is settled, you may issue a refund up to the total amount of the settled transaction.

 

Richard

View solution in original post

RichardH
Administrator Administrator
Administrator
2 REPLIES 2

Hello @Devin

 

If you perform a getTransactionDetails and the status is unsettled, then you must use a Void which cancels the entire transaction.  If it is settled, you may issue a refund up to the total amount of the settled transaction.

 

Richard

RichardH
Administrator Administrator
Administrator

@RichardH,

 

Thanks!