We're getting resultErrorCode: E00027...

[jmoriarty]

We're getting resultErrorCode: E00027 with additional errorCode: 256 in "createTransactionResponse"
Is there any way to debug this and understand the core reason behind this reponse?

[RichardH]

Hello @jmoriarty

Can you provide the entire gateway response with any sensitive information removed?

Richard

[jmoriarty]

<?xml version="1.0" encoding="utf-8"?><createTransactionResponse xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd"><refId>12345</refId><messages><resultCode>Error</resultCode><message><code>E00027</code><text>The transaction was unsuccessful.</text></message></messages><transactionResponse><responseCode>3</responseCode><authCode /><avsResultCode>P</avsResultCode><cvvResultCode /><cavvResultCode /><transId>0</transId><refTransID /><transHash>SOMEHASH</transHash><testRequest>0</testRequest><accountNumber>XXXX1535</accountNumber><accountType>Visa</accountType><errors><error><errorCode>265</errorCode><errorText>This transaction cannot be processed.</errorText></error></errors><transHashSha2 /></transactionResponse></createTransactionResponse>

[jmoriarty]

reference id replaced, transaction id replaced and one id is already partially hidden

[RichardH]

Hello @jmoriarty

A response code of 265 indicates the Solution ID value passed is invalid.   A Solution ID is a unique identifier that allows Authorize.Net to identify the product used to connect with the payment gateway.  You can learn more in our Solution ID Integration Guide.

Richard

[jmoriarty]

Do you offer development services. Our developer is still trying to figure this out.

[jmoriarty]

It's just strange everything was working, and then it stopped working. He did apply this patch (SUPEE-8967) around the same time, but said it was done after the errors started happening. He did revert it just in case, but it didn't fix the issue.

[NexusSoftware]

The SUPEE-8967 patch wouldn't cause an invalid Solution ID. It is related to the value being posted by the Magento payment extension. Has the extension been updated recently?