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why my transactions are unsettled?
Hi
Am in the process of doing a refund. But i can see that almost all the transactions in my account are unsettled.
Am in my test account using the demo card numbers.
Can any one help me out on this?
Many thanks!
Sathish
โ01-19-2013 04:11 AM
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Hello Sathumenon,
If your transactions are unsettled, you must use Void. A refund can only be performed after settlement.
Richard
โ01-19-2013 07:21 AM
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Hi Richard
Does that mean we have to do a void transaction first before sending a request to refund?
thank you
Sathish
โ01-19-2013 08:22 AM
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Two distinct cases:
- If the transaction is unsettled, you will use Void to cancel the transaction.
- If however the transaction has settled, you will need to instead perform a refund.
Richard
โ01-19-2013 09:12 AM
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Yes, void is used for cancel the transaction and the amount was refunded
โ02-11-2013 03:07 AM - edited โ02-11-2013 03:09 AM

