I'm considering the hosted CIM, but the customer's checkout flow really bothers me:
1. create billing, shipping, payment profile
2. login to site
3. select profile
4. complete purchase
Creating a profile and logging in prior to a first-time purchase seems like a significant barrier.
Has anyone found a workaround that reflects what consumers are used to, i.e., removing steps #2 and #3, which should happen in the background?
09-05-2012 09:33 AM