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AcceptUI modal not opening for specific user

We are working on implementing accept ui as a replacement for DPM, but one of my testers is having issues.  When she clicks on the payment button, the modal does not open, there is no information is the console, just nothing.  It works fine for her in edge, but firefox and chrome have the same behavior.  Other users are not having the same issue.  She can bring up the js file fine without any warnings, I'm stumped.  Does anybody have any ideas about what could be causing this?

 

Here is the code we are using:

<button type="button" id="submitBtn" class="AcceptUI button radius green left" data-billingaddressoptions="{"show":true, "required":true}" data-apiloginid="redacted" data-clientkey="redacted" data-acceptuiformbtntxt="Submit" data-acceptuiformheadertxt="Card Information" data-responsehandler="responseHandler">

                                <em class="fa fa-lock"></em> Pay <span id="paymentamount">$42.00</span>

                            </button>

 

I'm stumped on this and am hesitant to release it to a wider user base until we figure it out. Thanks!

dmoore
Member
Who Me Too'd this topic