I have recently switched from CIM to Accept Hosted and I’m having a strange issue. I am trying to test our payment processing in production. Some payments are processing fine but I’m having issues with a company Amex card and a persona Visa card. I am using the createTransactionRequest here is the results that I’m seeing (this one is from the Amex card):
<createTransactionResponse xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<refId>5B88C98E52C66NJB</refId>
<messages>
<resultCode>Ok</resultCode>
<message>
<code>I00001</code>
<text>Successful.</text>
</message>
</messages>
<transactionResponse>
<responseCode>2</responseCode>
<authCode>255903</authCode>
<avsResultCode>B</avsResultCode>
<cvvResultCode>M</cvvResultCode>
<cavvResultCode/>
<transId>40908629799</transId>
<refTransID>40908629799</refTransID>
<transHash>6552ED2EA4E89917B67551FB64CAD856</transHash>
<testRequest>0</testRequest>
<accountNumber>XXXX1050</accountNumber>
<accountType>AmericanExpress</accountType>
<errors>
<error>
<errorCode>27</errorCode>
<errorText>The transaction has been declined because of an AVS mismatch. The address provided does not match billing address of cardholder.</errorText>
</error>
</errors>
<transHashSha2/>
</transactionResponse>
</createTransactionResponse>
So resultCode is “OK (as expected) and responseCode is returning with a “2” with errorCode of “27” saying we we failed AVS match (not sure why but that is a different issue).
I logged into our Auth Merchant account and these charge attempts are all shown as “declined” as I would expect give the 2/27 error codes returned.
The kicker is that the charges actually hit the cards.
It’s my understanding from reading the documentation that I need resultCode to be “OK” AND responseCode to be “1” for a transaction to be good. Are there exceptions when resultCode is "OK" and responseCode is 2?
