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Newba · 03-06-2014

Hi, in testing our integration code with CIM, they processed a transaction with a live card. After the transaction went through, they tried to refund the transaction by logging directly into the Authorize.NET website. However, when they try to proces...

Newba · 02-16-2014

We have some transactions where validateCustomerPaymentProfileRequest, which is set to liveMode, goes through, but createCustomerProfileTransactionRequest gets a declined (2,1,2) error. (This is on CIM with XML.)I think most likely that there may be ...

Newba · 02-04-2014

Hi, When testing with a live card, we're getting an error, but the information on the error seems inconsistent. We're using CIM (regular XML API) on an ASP classic website. The code is sending a validateCustomerPaymentProfileRequest call with live va...

Newba · 04-04-2014

I'm getting problems too. Direct response from a transaction gives "3,3,21,An error occurred during processing. Please try again" for the beginning part.When I try to log in to https://test.authorize.net/, it says that my username and password are wr...

Newba · 03-06-2014

I talked to customer service. They found out that it's because the product name in the description has an apostrophe. Somehow, there's a bug whereby refunds get an error if there are any non-alpha characters in the description. They said it can be ed...

Newba · 03-06-2014

Yes, according to a transaction search, it was settled on March 5th at around 3pm. They were trying to process the refund later that evening, or possibly this morning.

Newba · 02-19-2014

That's right, same information, except the amount, transaction type, description, and use of an invoice number in the actual order. That's an interesting idea to see if it would succeed with a higher amount. I'm having someone else do the live card t...

Newba · 02-18-2014

Yeah, if I search for settled transactions, these should up as "voided" transactions. Here's one of them (with private data removed). Notice that although I removed the name and address, these are the same as they are for the actual purchase which ge...

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Unable to refund: "an unanticipated error occurred while processing this request"

Understanding why validateCustomerPaymentProfileRequest goes through

Error messages confuse duplicate transaction vs. card declined error in CIM

Re: Payment error from test authorize gateway help needed

Re: Unable to refund: "an unanticipated error occurred while processing this request"

Re: Unable to refund: "an unanticipated error occurred while processing this request"

Re: Understanding why validateCustomerPaymentProfileRequest goes through

Re: Understanding why validateCustomerPaymentProfileRequest goes through

Re: Unable to refund: "an unanticipated error occu...