ARB How to handle message code 193 - The transaction was placed under review

[kcassata]

We reason response reason code of 193 - The transaction was placed under review by the risk management system for a small percentage of our eChecks that come through via ARB (Automated Recurring Billing).  Some of them appear to be refunds of eChecks, but i have yet to confirm that they all are.

 In Authorize.net these transactions eventually are changed to sucessful.  However, we never receive a silent post that says the 193 transactions were changed to successful.  Has anyone else had this problem?  Any guidance on how to handle these would be appreciated.

[Trevor · Accepted solution]

First off,  this transaction response is primarily limited to a very small number of situations.

1. 1. The account has very recently enabled eCheck Services
2. 2. eCheck Refunds
3. 3. The transaction is outside of the echeck processing volume that the merchant is approved for.

I can't guarantee that these are the only situations where you will see the response, but it maybe helpful to know the usual causes.

There is no way to have Authorize.Net proactively send you a notification when the transactions are approved.  However, you can check the status of any transaction that has been flagged for review using the Transaction Details API.  It may be best to simply check any pending transactions once every 24 hours to see if they were approved.