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An error occurred while processing your request

We use CIM API methods to process transactions from our Magento site.

Yesterday, after a customer profile id and an associated payment profile id were created, our application went out to create a CIM transaction request.


However, we received the following error response (I believe from


An error occurred while processing your request.

Reference #179.1eb62d17.1515011493.9d82a79


When I reached out to, they stated it was not a standard API error code. 

Has anyone else seen an error like this before?

Any help finding out the source and reason for this error would be much appreciated.


Have you been able to reproduce the error ?

Authorize.Net Expert Authorize.Net Expert
Authorize.Net Expert

Hello @kisong


If you continue to receive this error message, you must contact customer support immediately by phone and ask for immediate escalation to a support specialist.  It inidicates that your connection to Authorize.Net through Akamai is being blocked.  When you contact support, please provide them with the reference number.  It expires within 24 hour of the error.



Administrator Administrator

Unfortunately, it has already been more than 24 hours. When I reported this initially to's customer support team, this was their response:



I'm sorry to say that that reference isn't an Authorize.Net one. The responses we send are generally in number format.
I'm not really sure what to suggest, however, we have hundreds of developers onsite, including our Developer Evangelist, available that can help review and provide some guidance: 
I recommend providing your request and responses for review, so they can offer advice on what the issue might be.

Hello @kisong


If you can provide the case #, we can ensure proper training is provided to the operators you spoke with.