Hi
I am doing a refund in test mode. I am getting a response
"<code>E00027</code><text>The referenced transaction does not meet the criteria for issuing a credit."
The transaction for this refund was made on December and will end only by Jan 20.
What can be the reason for declining this?
Thank You
Sathish
01-16-2013 03:35 AM
Since you are using CIM, could they have updated the CC# on the payment profile which the refund transaction need for the transaction.
01-16-2013 04:22 AM
hi
thank you for the reply :)
no CC# has been changed since the first transaction
we used demo card numbers only. is that the reason for this?
thank you
01-16-2013 09:15 PM
Have a look at the directResponse to see what the reason for the E00027
01-17-2013 04:16 AM
Hi
the details are given here
<directResponse>3,2,54,The referenced transaction does not meet the criteria for issuing a credit.,,P,0,,,0.50,CC,credit,RP34,Sathish,Menon,,.......................</directResponse>
Am not sure what is the exact issue here - none of the transactions am passing is working :(
thank you
Sathish
01-18-2013 09:51 PM
Hi
i could see that all my transactions are unsettled. Is that a reason for not accepting the refund option?
Can any one help me on this?
thank you
Sathish
01-19-2013 01:49 AM
i could see that all my transactions are unsettled. Is that a reason for not accepting the refund option?
Yep, that would be it, you can only refund a settled transaction, use void for unsettled transaction.
The test account should settled all transaction everyday just like the production account. Are they waiting for capture?
Authorized/Pending Capture? or Captured/Pending Settlement?
01-19-2013 08:34 AM
Hello
Yes I can see that my all transactions are Authorised / Pending Caprture - ONce i selected a few and did a Group Capture - The selected ones are now "Pending Settlement"
So only after the settlement is done the refund may occure right?
What if I make all transaction as void?
THank you
01-19-2013 09:10 AM
Yes I can see that my all transactions are Authorised / Pending Caprture - ONce i selected a few and did a Group Capture - The selected ones are now "Pending Settlement"
Just wait until tomorrow, it should settled overnight.
So only after the settlement is done the refund may occure right?
Yes.
What if I make all transaction as void?
That mean you cancel the transaction, and the customer will not get charge.
01-19-2013 02:00 PM