CIM issues this morning?

[jruser]

Starting around 8AM central time this morning, we started receving timeouts from the CIM api in production. Is anybody else experiencing this? Trying to get through to phone support, but I am am in a long queue.

[RaynorC1emen7]

No. But off topic, websites with facebook connection seem to be having issue this morning.

[jruser]

The errors seemed to stop around 9:14 AM, so I finally gave up on getting through to support.

[jerm5510]

It would be nice if Authorize.net would let us know what in the heck happened.

[jruser]

Or if they could simply post a message on here or an announcement of some sort so we know they are having problems and looking into it. It would save both the merchants and Authorize.Net customer support a lot of hassle.

[RichardH]

Hello everyone,

The issue reported this morning has been corrected.

Richard

[jruser]

While we had the major problem on 02/26, the issue isn't completely gone. We are still getting intermittent time outs from the CIM service. This has occurred on 02/28, 03/01, and again today on 03/04. Even when it does work, we still get slow responses quite a bit.

[RichardH]

If you are having issues with your live production account, you should contact merchant customer support.  They have access to greater information and tools to troubleshoot your production account.

Richard