Gateway error code E00040: Customer Shipping Address ID not found

[MarkP111]

I am getting the following error code when trying to submit a transaction on my live magento website. 

<?xml version="1.0" encoding="utf-8"?><createCustomerProfileTransactionResponse xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd"><messages><resultCode>Error</resultCode><message><code>E00040</code><text>Customer Shipping Address ID not found.</text></message></messages></createCustomerProfileTransactionResponse>
2014-04-29T15:54:45+00:00 INFO (6): 0. USING customer: 123123123 - payment: 123123123 - shipping: 1212 

2014-04-29T15:54:45+00:00 INFO (6): 1. USING resultText: Customer Shipping Address ID not found. - resultCode: Error - resultErrorCode: E00040 

2014-04-29T15:54:45+00:00 INFO (6): 2. transauthidar: ges><resultCode>Error</resultCode><message><code>E00040</code><text>Customer Shipping Address ID not found.</text></message></messages></createCustomerProfileTransactionResponse> 

2014-04-29T15:54:45+00:00 INFO (6): 3. avscode: N/A cvvcode: P 

2014-04-29T15:54:45+00:00 INFO (6): 4. TransID = 0 

2014-04-29T15:54:45+00:00 INFO (6): 5. Approval Code = 08615B 

2014-04-29T15:54:45+00:00 INFO (6): step5
2014-04-29T15:54:45+00:00 INFO (6): array (
  'Status' => 
  array (
    'transno' => 0,
    'approval' => '08615B',
    'CustomerProfileID' => 123123123,
    'PaymentProfileID' => 123123123,
    'ShippingProfileID' => 1212,
    'statusCode' => 'Error',
    'code' => 'E00040',
    'statusDescription' => 'Customer Shipping Address ID not found.',
    'CcAvsStatus' => 'N/A',
    'CcCidStatus' => 'P',
  ),
)
 

[RaynorC1emen7]

Can you login to the authorize.net account and see if the shipping address id is valid for that customer profile id?

[MarkP111]

Hey, thank you so much for responding. I'm a little lost on where to search for that. Sorry.

[RaynorC1emen7]

https://secure.authorize.net/

or thru the API getCustomerProfile with your customerpofileID

[MarkP111]

Ok, thanks for the help. I found the CIM and looked up the shipping profile ID. The output of Magento does not match the shipping profile ID in CIM. Any idea how to make them match?

[RaynorC1emen7]

Since you can't change the shipping address id on authorize.net, you would change it on magento.

[MarkP111]

Ok, I'm assuming you don't know how to do this in magento? Because I can't seem to find how to do this anywhere on the web.

[RaynorC1emen7]

sorry, only know authorize.net, they don't have forum or support?

[MarkP111]

They do have a forum. I'll go check there. My developer thought that it was an issue on Authorize.net's side. Guess not. Thanks for the help!