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General Error (Processing Error)

I'm getting this error when trying to submit a charge. The API gives the error "#35 An error occurred during processing. Call Merchant Service Provider." but I don't have the phone number to Authorize.net.

 

 

 

Transaction Detail
 

 
 Transaction ID: 40011476565
Transaction Status: General Error  (Processing Error)
 
 
Settlement Information
Settlement Amount:USD 10,000.00
Settlement Date and Time: 
Authorization Information
Authorization Amount:USD 10,000.00
Submit Date/Time:16-Mar-2018 10:54:25 PDT
Authorization Code: 
Reference Transaction ID:Not Applicable
Transaction Type:Authorization w/ Auto Capture
Market Type:eCommerce
Product:Card Not Present
Address Verification Status:Street Address: Match Zip: Matched first 5 digits (Y)
Card Code Status:Not Processed
CAVV Result Code:Not Applicable
Fraud Score Applied:Not Applicable
Recurring Billing Transaction:N
Partial Capture Status:Not Applicable
Customer IP:76.118.xxx.xxx
Payment Information
Card Type:American Express
Card Number:XXXX0002
Expiration Date:XXXX
Total Amount:USD 10,000.00
Order Information
Invoice #:3
Description:Member - Installment
Customer Billing Information
Name:Test User
Company: 
Address:100 Main St.
City:Indianapolis
State/Province:IN
Zip Code:46204
Country:United States of America
Phone:212-222-3333
Fax: 
Email:test15@example.com
 
Customer ID:27
Customer Type: 
Customer TaxID/SSN: 
 
DL Number: 
DL State: 
DL DOB: 
Shipping Information
Name: 
Company: 
Address: 
City: 
State/Province: 
Zip Code: 
Country: 
Additional Details - Level 2 Data
Tax:0.00  
Freight:0.00  
Duty:0.00  
Tax Exempt:N
PO Number:
starrychloe
Member
3 REPLIES 3

Hello @starrychloe

 

Is this a sandbox or production transaction?    If sandbox, try submitting a longer invoice number.

 

You can reach customer support at 877-447-3938. 

 

Richard

RichardH
Administrator Administrator
Administrator

It is sandbox. Why would the length of the invoice number matter?

 

@starrychloe

 

We've had a few non-standard triggers sneak into our simulator.  Using a more realistic invoice number will work around the issue while we fix.

 

Richard