I get the error: The record can not be found

[carlosdanielmou]

With an account, If I call createCustomerProfileRequest and immediately call getHostedProfilePageRequest with customerProfileId that restored my previous call fails, I get the error: The record can not be found
but between the first call and the second I wait 10 seconds, the call to getHostedProfilePageRequest Ok returns the token

But with another account, If I call createCustomerProfileRequest and immediately call getHostedProfilePageRequest is Ok, Return the token.

That timeout is configured account?

PD: sorry for my English

[RichardH]

@cvirtu240 Are you experiencing this problem in the sandbox, production or both?

Richard

[cvirtu240]

Sorry for the lack of specifics...Sandbox only....

[jquintero]

Any update on this?

[carlosdanielmou]

@jquintero No, We are waiting for a prompt resolution.

:(

[RichardH]

I've asked for an update from product development.

Richard

[Keloh]

This issue now affects production environment as well.

[kylepauljohnson]

We are seeing this issue as well.  So far we have noticed it only in the sandbox.

[RichardH]

Hello Everyone,

Our apologies for this sandbox issue.  If you could please use our contact us form and provide your sandbox API Login, we can enable a work-around until the issue is completely resolved.

Richard

[kylepauljohnson]

Richard: How long do we expect for a reply to the contact form?  Would like to get this moving along again.

[Lilith]

@kylepauljohnson We applied a fix today in Sandbox. Could you confirm whether you're seeing the issue any longer, please?