Is Authorize voiding my transactions?

[Mauro]

We moved to production and the client is telling us that there are many orders with voided status. 

We don't have access to Authorize.net console, the client is sending us some screenshots about these orders. 

We do the payment with AUTH_CAPTURE_TRANSACTION, and in our system the order is treated as it has been paid so we think that the AUTH_CAPTURE_TRANSACTION has run succesfully, but then the order is set to void, we are not sure when. Is this possible?

We can't reproduce this behaviour in our test environment. What could be the reasons of the voided status?

Some particulary things about the screenshots that the client sent us, and that are different from our test environment:

Production

Card cord status: Not applicable

Partial capture status: Pending

Testing

Card cord status: Not Processed

Partial capture status: Y

Thanks in advance

[Aaron]

Hi @Mauro,

Generally for issues with production accounts, we'd advise you and your client to contact our support department. They can look at individual transactions and explain exactly what's going on with them and why they might be marked as void.

[Mauro]

Thank you for your quick response @Aaron. 

We will talk with the client to contact the support deparment.

I will post the news about it. 

Thanks!