Orders Timing Out and Getting Canceled?

[jessicalatta1]

Hey all, did something change with the gateway? We are suddenly getting orders that show they are cancelled. BUT we get notified that their card went through. The Orders page shows that the payment timed out so it was cancelled. Any ideas? We’re using WooCommerce, BTW.

[RichardH]

@jessicalatta1

This error suggests that the gateway was unable to contact your website and report the results of the transaction.  You would need to contact WooCommerce for additional assistance.

Richard