Slow Response Times for ALL Transactions

[pmarangoni]

For a few months now, all transactions are taking approximately 22 seconds. Whether charging a credit card, or adding a credit card to the CIM, etc.

We are running on ASP.NET and .NET Framework 4.8, using the Authorize.NET .NET SDK.

This is unacceptable. We tried phoning support but got nowhere. If we can't get this resolved soon, we will be forced to work with a new processing service.

[marine2026]

It seems you may be helped by using a network tool that shows the time between hops so you can verify where the delay is...

[pmarangoni]

Checking how long each statement in the code takes, I've narrowed down the bottleneck to this statement:

controller.Execute();

That call is after this:

var controller = new createTransactionController(request);

[pmarangoni]

When retrieving a credit card from the CIM, it returns a response in under a second. VOIDing a charge takes over 21 seconds. Adding a credit card to CIM takes over 21 seconds. Charging a credit card takes over 21 seconds.