Specify Email Sender Option missing in my account which is in Test Mode ?

[mitrajyam]

Hi Team,

My Authorize.net account is in Test Mode.

I would like activate my account "Test Mode" to "Live ".

Before Moving live I would like to configure my account user email Id as Sender email id for my customer email receipts.

I have gone through some forums and find one solution like 

there will be one option Specify Email Sender  section will be available in Edit Profile Information page and have to check the box next to  Use this email address as sender.

https://support.authorize.net/authkb/index?page=content&id=A71&actp=LIST.

But in my authorize.net account this option is not available.

In Edit Profile Information page at the bottom of the page i can able to see 
Specify Email Reply-To Address section and a check box next to Use this email address as reply-to.

could any one please suggest me why my authorize.net account not having the Specify Email Sender  feature in User profile.

Thanks

Rajyam

[RichardH]

Hello @mitrajyam

Is this for your sandbox or production account?

Richard

[mitrajyam]

 Hi  @Richard

This is for my Production Account.

Thanks

Rajyam

[RichardH]

Since this question is for your production account, I would suggest contacting customer support to confirm that your gateway is properly configured and the Login ID you are using has the necessary access.

Richard

[mitrajyam]

Thanks @ Richard.