Please help me solve this problem with our website. We are a non-profit that relies on donations and this is a problem that needs fixing asap, especially in light of the time of year for donations!
The problem with the website boils down to the fact that
Currently I have chosen to set the URL relay to satisfy the Ecwid cart requirements, and to put an explanation on our donation page by donate button for donors regarding the error msg they will receive.
This type of problem is typically caused when the payment gateway is unable to connect to your relay response url after the transaction is processed.
Have you contacted Ecwid to discuss your issue?