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User unable to load Payment Form

A user is having difficulty loading the embedded hosted payment form on one of our client's sites. They get the browser error "Can't reach this page make sure the web address is correct" in Edge. They have tried to load the payment form with other browsers to similar effect. 


The client's merchant account does not have any IP filtering set up, but I am not sure if their IP is being blocked by authnet in some other way? Or what else could be causing this one user to not be able to load the payment form? The payment form does load properly for us and for the client who manages the site.


Regular Contributor