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checking out problem?
trying to check out and complete an order online only to get this error multiple times - User authentication failed. The account or API user is inactive. any ideas?
โ07-10-2016 02:19 PM
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Hello @Krayzieness
As the message suggests, the API Login and Transaction Key used for your account is incorrect. Please triple check these are correct and for the correct environment. Our production and sandbox accounts are separate and you cannot use credentials for one system in the other.
Richard
โ07-11-2016 08:18 AM