Account Access Denied, Unauthorized IP

[Criativa]

Hello everyone, could someone help me with this issue? I configured the IP whitelist incorrectly and now I can't access my account. Should Cybersource support check and reset my account's IP whitelist?

[Alex409]

Yes, the best step to take is to contact CyberSource Support to reset the IP whitelist. They can help you regain access and guide you through setting it up correctly.

[jasonhill01]

Yes, Cybersource support should be able to help you with this. Since the IP whitelist is blocking your access, you’ll need to contact their support team and ask them to reset or update the whitelist on your behalf. Be sure to provide your account details when you reach out.

[Criativa]

Tentei várias vezes obter suporte por e-mail da Cybersource para resolver meu problema com acesso não autorizado a IP, mas ainda não obtive resposta. Já enviei uma cópia impressa do erro e nada. Continuo sem resolver o problema.

[Criativa]

I have tried several times to get email support from Cybersource to solve my problem with unauthorized IP access, and I still have no response. I have already sent a printout of the error and nothing, I still haven't solved the problem.

[Alex308]

Yes, i think you’ll need to contact Cybersource Support directly