Error - General system failure

[ahteshamsid]

encountering authorization failures in Sandbox with the same processor configuration error, even after the earlier confirmation that settings were updated for our merchant profile.

Current error:
- `status`: `SERVER_ERROR`
- `reason`: `SYSTEM_ERROR`
- Transaction details show Reason Code `150` with message:
  `The following property is either invalid or missing: usd_outlet_id, usd_terminal_id`

Recent request IDs:
- `7812832862116200504807`
- `781283285826200204807`

What we have validated on our side:
- JWT capture context and transient token generation are successful.
- Token verification passes (`verifyIsValid = true`).
- Payment payload is well-formed and includes required billTo fields (including email), amount details, and tokenized card data.

Please help!!!

[nathn34]

Hi,

This one is actually pretty clear from the error you shared.

The request is failing **before payment processing**, because two required fields are missing in the merchant configuration:

> `usd_outlet_id`

> `usd_terminal_id`

Even if your JWT, tokenization, and payload are correct, the sandbox will reject the transaction if these merchant identifiers are not attached.

What to check:

* Make sure your merchant profile in sandbox has an **active outlet + terminal assigned**

* Confirm those IDs are being passed in the **correct section of the request (not inside payment token or billTo)**

* Double-check environment mismatch (sandbox merchant IDs vs production IDs — this is a very common issue)

Reason Code `150` usually means:

“merchant setup incomplete or invalid configuration”, not a card or payload problem

So your flow is actually working — the block is purely on merchant setup.

If those IDs are already set in your dashboard, try:

* Re-saving the merchant configuration

* Regenerating credentials / API key context

* Retesting with a fresh sandbox merchant session

If it still fails after that, it’s likely a backend provisioning issue and support will need to re-sync your merchant profile.