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Urgent production issues with Cybersource API for Worldpay

Hi - we have raised the following issues with Cybersource Tech but aren't getting any responses. This is urgent as we have to migrate from worldpay online payments to this API next week. We raised these issues but am getting no responses. This is critical to our business.
1) Cybersource batch id needs to be added to the payout business bank account statement.
2 Cybersource reporting REST endpoint is not allowing us to download payout batch transactions (returns 404’s stating report data not found) but can be downloaded via website (same dates)
3) Worldpay Fees/Comissions on transaction level reports missing in Cybersource.