I enabled Auto-Retry on ARB and ran into a transaction that failed, but ARB didn't suspend. Customer Service for this was a joke, where they insisted that it only suspends ARB if the first payment fails (the previous behavior to auto-retry feature) so that was super frustrating.

Anyways, the transaction failed with:

Transaction Status:
General Error (Processor error - An error occurred during authorization. If these errors persist, contact merchant service provider)

It reported to me Response Code 3, Reason Code 57.

So, this transaction failed, perhaps not due to a decline, but it failed regardless. Now what do I do? Why didn't ARB suspend it as it was supposed to? I designed my system around the updates to ARB and now this one doesn't work as an outlier.

Very frustrating that I still can't trust ARB to be consistent and now I'm not sure what will happen to this one. Will ARB try again tomorrow? Will it fail again in a month from now?