Hi there, We have run into a very strange issue. One of our clients has
an issue creating a new Payment Profile. The error message that she's
getting once she navigates to the
"https://secure.authorize.net/customer/manage" page is "Missing or
We are getting this response in our production environment when we
submit a payment request with proper Customer Profile Id and Customer
Payment Profile Id. I can provide these Ids and/or the timestamps of the
transactions if you need them. It is the...
We noticed as of yesterday that the access to the test environment is no
longer working. We use the CIM API over SOAP, so the service proxy
points to https://apitest.authorize.net/soap/v1/Service.asmx. This is
the error reported: An error occurred wh...
Our production environment recently ran into some issues. The back end
issued a payment request and our SOAP client failed to receive a
successful transaction. Instead, it received this reply: The request
channel timed out while waiting for a reply a...
We have a client for which we have to implement a new project that
involves payment services. We proposed to use Authorize.Net CIM API. The
client is asking whether Authorize.Net is PCI DSS v3.2 certified. I see
on the Visa Global Registry list of Se...
Mistery solved - this customer somehow had a Customer Profile Id in our
system that was obtained from Authorize.Net test environment. Not sure
how it escaped when the system was moved to Production. Requesting the
session token and providing that old...
This may not be that strange - it appears that I was not in the loop and
the URL for the Hosted Page was changed from "secure.authorize.net" to
"accept.authorize.net". I can change that in our configuration file.
Would love to know if that is the onl...
Where do we post/open the eTicket? And can I do it? I am just the
developer that was able to record the issue based on the logs from our
applications. I do not have the credentials to log into the live
Merchant Account web portal.
Hi Richard, I don't know exactly when would the profiles have been
created. It is possible that the first payment attempt may have come
shortly after the customer used his/her CC to create a new payment
profile. However, we have several payment reque...