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Yes, I have tried that too, customers have complained it profile creation fails and same details work the next time they try immediately.

Yes, that's what i read too.Would the same error E00013 come up if you put in the wrong expiry date for the card?

Yes, most of the times it works, just failing some times, that's why wondering whether this error is due to format or incorrect expiry date for the card

yeah, we looked at it and 4/2022 failed. but after formatting it to 2022-04 it was still failing. so wondering if incorrect date can also cause this issue or not

I can try that, as per documentation we switched to yyyy-MM from M/yy or M/yyyy format, but we were still getting that error, any thoughts on the previous question? @piyush-at-tusk wrote:When adding a payment profile, if user puts in the incorrect ex...